privacy policy.

1. Introduction

Thank you for visiting www.sosteragency.com. This site is owned and operated by Black Tomato. For purposes of the policy, references to “we,” “our,” and “us” mean Black Tomato. This Site provides a wide range of information to our Site’s visitors. Like many websites, we also collect information from our visitors, including personal data (your full name, e-mail address, phone number) and non-personal data (e.g. aggregate statistics about what parts of our Site are most popular). This privacy policy is designed to tell you about our information collection practices at this site – that is, the ways we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide. Before using this site – and particularly before submitting personal data via this site – you should read this entire policy. Use of this site constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personal data via this site.

2. Scope of Policy

Please be aware that this policy applies only to this site. Within this site, you may see links or references to other websites which are not covered by this policy and are likely to have different information practices. We therefore encourage you to read the privacy policy of each website you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such websites.

3. Active Information Collection

This site collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a registration form, signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personal data (e.g. your full name or information that is unique to you) and non-personal data (e.g. if we were to ask for your first name and a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

Registration Information: If you are interested in receiving electronic updates, alerts, and other information from us regarding this site and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

Feedback Information: We welcome your comments and feedback regarding this Site and our products, services and programs. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

4. Passive Information Collection

We may use special technologies to passively collect information while you are visiting www.sosteragency.com (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personal data, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit www.sosteragency.com, the specific pages you visit, and the address of the website you visited prior to entering www.sosteragency.com. We do not link this passively collected non-personal data with personal data you have actively provided elsewhere on this site. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this site. Below we have summarised the primary means of passive information collection at our Site.

Cookies: This site uses cookies, which are small text files that store non-personal data about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Site uses session cookies so that you do not have to fill in the same information from page to page within www.sosteragency.com. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Site. Specifically, this Site uses gtag.js Google Analytics cookies to measure user-interactions, to record the pages a user has seen (for example, the page’s URL) and to “remember” the user’s previous interactions with these web pages. Google Analytics does not store any personal information about our website users. gtag.js uses the _ga and _gid cookies to distinguish unique users, and uses the _gat cookie to throttle the request rate.

Internet Protocol (IP) Addresses: This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this site, and improve the functions of this site.

5. What We Do With Your Information

The personal data we collect from you will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personal data with any third parties other than as described in this policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personal data regarding site usage, sales, traffic patterns, demographics, and other statistics about our site or those from whom we collect information via www.sosteragency.com. We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of its users.

6. Newsletter Subscribers

Should you subscribe to the søster Agency newsletter, either directly through the søster Agency website or by opting in on a søster Agency enquiry form, you will receive up to a maximum of one newsletter per week sent from email@mail.sosteragency.com. You can unsubscribe from this list by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any søster Agency newsletter or by emailing us on unsubscribe@sosteragency.com listing the email address(es) you would like to have removed from the mailing list. Please write “unsubscribe” in the subject line.

7. Opting Out

We do not seek to collect personal data from you that you do not want collected. Toward that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection and in this policy what the consequences will be (e.g., inability to access important functions of the site, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personal data via this site, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt-out of receiving this information by contacting us by e-mail at unsubscribe@sosteragency.com (please write “unsubscribe” in the subject line), by post at Black Tomato, Albert House 256-260 Old Steet London EC1V 9DD, or by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any søster Agency newsletter.

8. Information Access

We take reasonable steps to ensure that personal data that you send us via this site is accurate, current, and complete. To that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personal data, please contact us by e-mail at hello@sosteragency.com or by post at Black Tomato, Albert House 256-260 Old Steet London EC1V 9DD. To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.

9. Date Security

Although we take reasonable steps to protect the personal data that you provide via this site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather. One way we protect your personal data is through usernames and passwords. This safety measure is only effective if you protect the secrecy of both your username and password. If you ever suspect your username or password may have been compromised or subject to unauthorized use, contact us immediately at contacting us by e-mail at hello@sosteragency.com.

10. This Site Is Not Intended for Use by Children

This site is not directed to, and does not seek to collect personal data from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.

11. Changes to This Policy

We reserve the right to change this Policy at any time and in our sole discretion. If we do change the Policy, the new Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Policy. We want you to know, however, that before we use or disclose your previously collected personal data in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. Absent such consent, we will use your personal data in accordance with the Policy in effect at the time we collected the information. We encourage you to check this Policy periodically and – at a minimum – before each instance in which you provide personal data via this site.

12. Contact Information

søster Agency Headquarters are at Albert House 256-260 Old Steet London EC1V 9DD. Please contact us by email at hello@sosteragency.com or by telephone on 0207 426 9930 Monday – Friday 0900 – 1800.